Cardiff-based Residence Manager / General Manager / Student Accommodation position
Posted by Fusion Students
Residence Manager / General Manager / Student Accommodation
Location: Cardiff, Great Britain
Structure:permanent, full time Up to 40 hours pw
Package: GBP £30000
Description: Added by Fusion Students -
Job title: Residence Manager
Building and Location: Cardiff
Reporting to: Portfolio Manager
Salary: up to £ 35.000 plus company Bonus scheme depending on Experience
Hours of Work: 40 hours per week - 5 days out of 7 according to the business needs
Fusion Students are an exciting, disruptive brand in the student accommodation sector. We create market-leading properties that provides our student residents with an exceptional lifestyle.
Founded on the belief that student living should be about people and experiences, not just rooms and buildings, we’ve developed a portfolio of vibrant places in some of the top student cities across the UK.
The Residence Manager is responsible for ensuring they fill their property all year round, with customers who want to stay year after year and for retaining a team of enthusiastic, curious and dedicated team members, who are the heartbeat of customer service.
You will take responsibility for the financial performance of their property and operate safe and secure properties in line with all statutory, legal and moral obligations.
This a great opportunity if you are currently working in the PBSA sector and looking for your next challenge. Alternatively, those experienced in PRS/ Build-to-Rent, Hotels or Serviced Apartments will also be considered.
The needs of your customers, leading by example and demonstrating a personal desire for high levels of service in all interactions.
Manage the provision of a service in your property that is constantly pursuing customer retention and recommendation. Represent the voice of the customer at all levels in the business, ensuring that the decisions you make are done so with the customer at the forefront.
Deliver an excellent social calendar in your property throughout the year, making sure our efforts are spread consistently throughout a customer’s entire time with you.
Ensure, with your team, that the physical appearance of properties is of the highest standard. Walk your property on a daily basis, as a minimum and ensure issues are resolved swiftly and to a high standard.
Manage the Maintenance and Housekeeping services in your property ensuring they understand their obligations around Health & Safety
Operate a routine inspection and audit processes across your property and resolve issues swiftly
Responsible for the successful lease-up of your property.
Accountable for delivering on a solid customer retention and recommendation performance in the property
Working with the People policies and practices of our company, take responsibility for the end to end journey of people in the business; from the recruitment of new team members, through their development, to their departure from our business, as a direct line manager or in support
Safety and Welfare
Top of your agenda at all times; practice an unrelenting approach to safety and welfare by adherence to any and all safety policies and processes in our organisation.
Responsible for the completion of any and all Health & Safety routine checks and Planned Preventative Maintenance schedules
Accountability for the financial performance of the property, conducting monthly reviews of P&L performance and being prepared to narrate on the variances
Procure goods and services in line with the policies and procedures of the business
Alongside your line manager, be capable of input to the annual budget setting process and routine re forecasting, based on a sound knowledge of the activity at your property
Identify and share cost effective opportunities
Date added: 14/02/2019
Ends on: 27/03/2019
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