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Outbound Sales Advisors job, Liverpool

This is a temporary role listed by Randstad


Outbound Sales Advisors

Description: Job from: Randstad -

Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Do you have a genuine interest in the campaign brand with experience and knowledge of power tools?

We are looking for talented sales people who can start immediately!

We are looking for you to achieve the ambitious objectives of our growing site in Liverpool, located in a modern office close to Moorfields Station near the Cavern Quarter.

Benefits:

  • City centre location
  • Onsite shops and eating areas
  • Great transport links
  • Access to the Randstad Benefits App with discounts at major retailers, cinemas , gyms and many more

Pay Rate and Hours:

  • £9 PER HOUR
  • 08:00AM - 17:00PM, Monday - Friday

Responsibilities:

Working as part of the Outbound Salesforce for the campaign, undertaking proactive customer contact in all aspects of sales, campaign promotions and activities

  • Handling all customer interaction in a personalised and professional manner
  • Interact with the customer across all channels (inbound/outbound calls and emails)
  • Providing a high-touch experience for customers each and every time
  • Acting as a trusted advisor in answering questions and solving problems
  • Advising customers on the best services available, using product knowledge to showcase the best solutions
  • Up sell additional products as needs arises
  • Building rapport with customers
  • Providing a value add service that enhances the customer experience and builds our brands and service reputation
  • Capture, maintain and ensure quality of customer data
  • Identify and highlight any service related issues, incidents or trends
  • Highlighting and escalating issues as necessary
  • Delivering and maintaining both individual and team targets

Requirements:

  • Experience of working in both a sales/ customer contact centre environment, providing excellence in service to the customer
  • An affinity to Sales, performance and results driven sales person
  • Commercial awareness
  • Professional approach, experience with business customers
  • A passion for delivering first class customer service
  • Highly developed soft skills and a strong will to serve
  • Excellent verbal and written English communication skills
  • Good social and interpersonal skills, a team player
  • Good listening skills
  • Excellent problem solving skills; solution focused
  • Quality focused with attention to detail
  • A genuine interest in the campaign brand with experience and knowledge of Power Tools
  • Empathetic, a warm, helpful and positive approach
  • Proactive, confident, self-motivated and driven to succeed
  • Ability to work well under pressure
  • IT Savvy with good MS Office (Word and Excel) and keyboard skills
  • The commitment to work towards individual sales targets and KPIs
  • Willingness to travel to ad-hoc customer fairs and training events

If you would like to apply, please send you're CV and one of the team will be in touch!

The role is working on a temporary basis for an on-going period of time, with potential for permanent conversion. This is easily accessible by car, foot or public transport. Please note there is no on-site parking.

Listed on: 15/03/2019

Ends on: 26/04/2019

Location: Liverpool, United Kingdom

Type of Employment: temporary, full time ~37 hours pw

Salary Amount: GBP £17550


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