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Medical Assistance Call Handler position in West Malling

Here's more detail about this full time permanent job in West Malling posted by Wild Berry Associates closing on 29-05-2019


Medical Assistance Call Handler

Description: Posted by Wild Berry Associates -

A very exciting job opportunity has arisen in the Kent area. We are recruiting for a large and very well-known Travel Insurance provider in West Malling. My client is one of the fastest growing and innovative insurance companies in the UK. This is a great opportunity for anyone who is looking to work for a modern company that can provide fast career progression. They are urgently looking for a Medical Assistance Call Handler to join their team.

Your daily responsibilities will involve the following -

  • 24/7 emergency medical assistance case handling
  • Managing customer expectations in line with operational guidelines
  • Protecting insurer client's interests at all times Dealing with customers, clients and colleagues in a pleasant and courteous manner
  • Ensuring that case information is recorded accurately Liaising with the in-house medical team and insurers to ensure the right kind of assistance is provided in the most efficient and cost-effective way possible
  • Helping to plan and put into effect medical repatriations
  • Providing caring and compassionate support to family members of patients and deceased relatives
  • Supporting, and becoming an integral part of, the Assistance team To refer to a manager when any work falls outside their area of knowledge or expertise

Personal Attributes -

  • To be able to handle sensitive situations and show empathy to customers
  • Be able to provide compassionate support to family members of patients and deceased relatives
  • Excellent verbal and written communication skills in English (essential)
  • Good customer service qualities
  • Eager and willing to learn
  • Able to work as part of a team and on your own

Benefits -

  • 22 days starting holiday + bank holidays (increasing yearly with length service up to 28days)
  • External and internal qualifications and courses
  • Career development opportunities
  • PerkBox with access to over 300 benefits and discounts + 9% off ASOS!
  • Private Medical Insurance with Bupa
  • Pension Scheme with 3% employer contribution
  • Annual free eye test and contribution towards glasses
  • Annual Flu Vaccinations
  • Vibrant social culture - pub nights, team building, team awards, summer & Christmas parties!

Hours -

  • 40 hours per week on a 3 week rota. Working 8 hours per day between 8am and 8pm including weekends and bank holidays

If you would like to be put forward for this role then please apply now!

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Date Posted: 17/04/2019

Listed Until: 29/05/2019

Location: West Malling, UK

Employment Type: permanent, full time 35-40 hours

Salary: GBP £18500


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