Medical Assistance Call Handler position in West Malling
Here's more detail about this full time permanent job in West Malling posted by Wild Berry Associates closing on 29-05-2019
Medical Assistance Call Handler
Description: Posted by Wild Berry Associates -
A very exciting job opportunity has arisen in the Kent area. We are recruiting for a large and very well-known Travel Insurance provider in West Malling. My client is one of the fastest growing and innovative insurance companies in the UK. This is a great opportunity for anyone who is looking to work for a modern company that can provide fast career progression. They are urgently looking for a Medical Assistance Call Handler to join their team.
Your daily responsibilities will involve the following -
24/7 emergency medical assistance case handling
Managing customer expectations in line with operational guidelines
Protecting insurer client's interests at all times Dealing with customers, clients and colleagues in a pleasant and courteous manner
Ensuring that case information is recorded accurately Liaising with the in-house medical team and insurers to ensure the right kind of assistance is provided in the most efficient and cost-effective way possible
Helping to plan and put into effect medical repatriations
Providing caring and compassionate support to family members of patients and deceased relatives
Supporting, and becoming an integral part of, the Assistance team To refer to a manager when any work falls outside their area of knowledge or expertise
Personal Attributes -
To be able to handle sensitive situations and show empathy to customers
Be able to provide compassionate support to family members of patients and deceased relatives
Excellent verbal and written communication skills in English (essential)
Good customer service qualities
Eager and willing to learn
Able to work as part of a team and on your own
22 days starting holiday + bank holidays (increasing yearly with length service up to 28days)
External and internal qualifications and courses
Career development opportunities
PerkBox with access to over 300 benefits and discounts + 9% off ASOS!
Private Medical Insurance with Bupa
Pension Scheme with 3% employer contribution
Annual free eye test and contribution towards glasses
Annual Flu Vaccinations
Vibrant social culture - pub nights, team building, team awards, summer & Christmas parties!
40 hours per week on a 3 week rota. Working 8 hours per day between 8am and 8pm including weekends and bank holidays
If you would like to be put forward for this role then please apply now!
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.