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Helpline Advisor job in City Of London

More information about this part time permanent role in City Of London listed by Diabetes UK closing by Wednesday 8th May 2019

Helpline Advisor

Description: Uploaded by Diabetes UK - Summary

The Helpline Advisor plays an integral part in a team delivering a consistent, high quality information and support service for people living with diabetes and health care professionals in line with the policy and guidelines of the Diabetes UK Helpline.

This is a great opportunity to join a vibrant and lively team working together to make a difference to those living with and affected by diabetes. The role provides a fantastic insight into the Helpline with a strong training programme and opportunities to develop.

Week commencing: 20 May 2019


What we can offer you:

  • Generous annual leave starting at 25 days plus bank holidays
  • A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
  • Early finish Friday and flexible working
  • Discounts on gym membership and days out
  • Employee assistance programme to give you support on any issues that come up in life
  • Annual season ticket loan
  • Very active social scene including sport teams, gardening and other activities
  • Generous pension provision, life assurance and income protection insurance
  • Cycle to work scheme

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities
  • Providing accurate and impartial information, at the appropriate level, to each individual who contacts Helpline via phone, email, web chat, social media and letter
  • Use communication and listening skills to provide diabetes related advice, guidance and emotional support, and sign-posting where appropriate
  • Carry a small caseload of Advocacy clients, providing advocacy casework support for individuals less able to advocate for themselves
Ideal Candidate
  • Excellent verbal and written communication skills with the ability to personalise responses
  • The ability to work calmly in a busy environment and work well as part of a team
  • A real commitment to provide a high quality information and support service to people living with and affected by diabetes

Posted on: 17/04/2019

Ends on: 08/05/2019

Location: City Of London, UK

Employment Type: permanent, part time negotiable

Salary: GBP £25473

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Helpline Advisor role in City Of London job.

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