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North Shields-based Customer Services Representative - Dutch role
Placed by NRG
Customer Services Representative - Dutch
Location: North Shields, Great Britain
Structure:permanent, full time Up to 40 hours
Package: GBP £19000
Description: Added by NRG PLC -
An exciting opportunity to join our clients Customer Service team covering the Dutch market has become available. This role is responsible for providing great customer service and covers all aspects of customer service ranging from product and application advice, order fulfilment, order placement, order lifecycle service support, issue resolution, sample orders and post-sale support. You will also ensure all commercial outcomes are taken to gain maximum revenue income through offering alternatives and value added opportunities.
With a new focus as business development and customer service functions start to merge, this is an exciting journey and this role will be crucial in helping define that direction. As part of our focus on continuous improvement this role will also bring new ideas to the team on what we can do differently
You will possess:
- Dutch language (required) and English (required)
- Previous customer service experience in an environment with focus on long term customer relationships
- Experience working with CRM systems
- Experience working closely with sales teams to communicate and resolve issues and pass on opportunities
- A passion for providing an outstanding customer experience
Date added: 14/02/2019
Listed to: 28/03/2019
External Guides for Your Interview
- How Social Media Is Making Job Hunting Better
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- 10 Tips for a Slam-Dunk Job Interview
Tips for Interviewing for this Position:
- Think of body language like not playing with a pen, sitting upright, not slouching and speaking clearly.
- Think of perceptive questions to express that you're curious and have thought about the opportunity.
- Be cautious to talk poorly about your team mates, boss or industry.
- Put on a clean suit. Wear it sharp and neat.
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It may be nice to have:
- Provide references from past work
- Be helpful
- Determined and enthusiastic temperament
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Interview Questions - Practice These:
- What salary are you wanting?
- How long do you imagine you want to stay with us?
- Explain your manner of working.