Detail about this full time permanent position in Aylesbury placed by MRK Associates closing on 27-03-2019
Customer Services Manager
Location: Aylesbury, UK
Type of Employment:permanent, full time ~37 hours
Salary Amount: GBP £30000
Description: Uploaded by MRK Associates -
Customer Services Manager
Based in Aylesbury, Buckinghamshire, our ambitious fast-paced client seeks a Customer Service Manager who can join the team on a permanent basis.
This job would suit an individual who is enthusiastic and motivated and are passionate about providing excellent customer service in a lively and fast paced workplace.
The successful individual will be confident with providing first line of support for both exiting and new customers. You may have pervious experience in a corporate action's managers role with the ability to demonstrate strong self-motivation, problem solving skills and great attention to detail.
Duties will include:
Ensuring all corporate actions are processed accurately and communicated to customers in line with the stated timescales
Ensuring timely collection and communication
Seeking continuous improvements to existing process, systems and procedures with a view of improving efficiency and/or controls
Introducing & maintaining companywide and team specific service standards
Ensuring reconciliation discrepancies with respect to all corporate actions are promptly identified and cleared
Ensuring a sound Complaint handling and resolution process within responsibilities
Ensuring compliance with regulations
Actively seek ways of cost saving initiatives
Actively take part in improving customer experience, including the development of online functions
Participating in relevant training throughout the year and ensuring relevant staff are aware of updated processes and procedures and on the job training
Line management and development:
Line manage the team ensuring they are developed through training, coaching, and mentoring to perform at a high level
Ensuring consistency of performance objectives and their measurement across direct reports
Demonstrating awareness of and compliance with the company's management standards, acting as a positive role model and providing leadership in your role
For more information about this role or any other Customer Service Manager jobs Aylesbury, Buckinghamshire, please contact me in confidence or visit our website www.mrkassociates.co.uk
Every application will receive a response as this is the recognised working practice at MRK Associates.
MRK Associates - AGY
Quality, Relevance & Reliability
Posted on: 13/02/2019
Applications Until: 27/03/2019
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