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Nottingham-based Customer Service Officer role

Placed by Harper Recruitment

Customer Service Officer

Description: Added by Harper Recruitment -

Job Role: Customer Service Advisor

Location: Nottingham City Centre

Salary: £18471

Hours: 37.5 hours Monday - Saturday

Harper Recruitment Group are proud to be working in partnership with one of Nottingham's top employers. Our client is expanding and are looking for multiple Customer Service Advisors to join their fun and energetic team.

What will the role involve?

  • Supporting customers via email and telephone
  • Using effective questioning and listening skills to analyse customers account circumstances
  • Discussing products and services with both new and existing customers
  • Investigating complaints and queries
  • Finding solutions to new and existing customer accounts
  • Processing payments and organising repayment plans
  • Working to industry regulations and compliance guidelines
  • Providing a high level of customer service at all times

Who are we looking for?

  • Confident working within a fast-paced environment
  • Proven customer service experience
  • Excellent communication skills both written and verbal
  • Ability to make sound judgement decisions

We have multiple opportunities to join this market leader organisation who offer a wide range of benefits, please submit your CV today to apply.

IND6

If you feel you meet all the required specification please submit you CV today for our team to review. Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

Date added: 15/03/2019

Listed to: 26/04/2019

Location: Nottingham, Great Britain

Structure: permanent, full time Up to 40 hours per week

Package: GBP £18471


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