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Customer Service Care Coordinator job role in North London

Here's more detail about this full time permanent job in North London posted by Pulse Nursing at Home which finishes on April 26th 2019

Customer Service Care Coordinator

Description: Posted by Pulse Nursing at Home -

Job Title: Customer Service Care Coordinator

Company: Independent Clinical Services

Division: Pulse Nursing at Home

Hours: 6pm-11pm + Weekends - rota basis

Salary: £18K

Are you looking for a rewarding customer service role? Are you wanting to utilise your customer service and administration skills while making a difference to peoples lives? We might just have the role for you!

Home is where we feel most secure. Pulse Nursing at Home provides compassionate nursing for clients requiring one-to-one care at home, no matter how complex. An exciting opportunity has arisen for a customer service focused individual to join our growing team of Care Coordinators. Utilising your customer care and administration experience you will be responsible for completing team rotas to ensure that the care delivered is of the highest standard. Building relationships with care staff and clients alike, you will work with all internal teams to facilitate patient centred care that enriches the quality of our patients lives.

We provide short or long-term homecare to paediatric, adult, elderly, overseas, VIP and post-operative clients. We work in partnership with CCGs, local authorities, hospital teams and our clients. Provided by our highly skilled nurses and carers, our professional service is tailored to each client to enable people to live as independently as possible within their own homes and communities.

Our Customer Service Care Coordinators are at the heart of our business, so we will offer you:

  • Fantastic Team Culture
  • Optional Charity Involvement
  • Great work/life balance
  • Excellent rates of pay
  • The opportunity to enhance your career by applying your transferable skills in a supported customer service-based setting
  • Competitive bonus scheme
  • Full induction programme and training
  • Support with ongoing professional development
  • Senior management support
  • Excellent company culture with reward and recognition schemes
  • Christmas and Summer parties and social events throughout the year
  • Strong internal support team

Key tasks include:

  • Acting as an initial point of contact for our clients and healthcare staff, fulfilling routine and complex requests, responding to inquiries from clients and field staff
  • Providing guidance and support to field staff working in community placements
  • Providing knowledge to colleagues, clients and field staff
  • Planning rotas and making decisions on nurses’ suitability for particular shifts
  • To present professional, courteous and knowledgeable behaviour to clients, service users, field staff and colleagues alike

Skills and experience:

  • Good level of basic education
  • Numerate & literate
  • High attention to detail
  • Team player
  • Experience of working in a target driven environment

If this role appeals to you, please apply by sending us a copy of your CV. We look forward to hearing from you soon.

Date Posted: 15/03/2019

Applications Until: 26/04/2019

Location: North London, UK

Employment Type: permanent, full time 35-40 hours per week

Salary: GBP £20000

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