Here's a job role placed by Arlington Recruitment
Description: From Arlington Recruitment Limited - * Contact Centre Agent
Contact Centre Agent
To support and provide superior service for both Sales and Customer Support via phones, e-mails and whitemail.
Answering queries and resolving issues for our customers, getting it right first time.
Providing relevant and tailored solutions to customers - enhancing customer experience and journey to develop the business brand
Taking ownership of customer escalations resolving these in line with the defined processes and procedures
Deliver excellent customer service at all times
Establishing customers' sales needs through effective questioning
Working to defined targets including sales, conversion, service levels and company performance measures
Identifying cross sell 'add on opportunities' by analysing customer accounts and promoting features and benefits of relevant products and services
Feeding back any potential improvements which support our customers or our business
Make outbound telephone calls to 3rd parties as required Complete administrative tasks to support the calls
3rd parties (Carriers, repair agents, distribution etc.), Buying, Logistics, IT Support
Skills and Knowledge
Thrives within a target driven, results orientated environment Excellent customer service skills and telephone manner.
Excellent organisational skills.
Works well as part of a team.
Calm and capable under pressure
Ability to multi-task
Ability to problem solve
Verbal and written communication skills
42.5 Hours per week mainly Monday to Friday, rota based Saturday and Bank Holiday working.
Added on: 17/04/2019
Ends on: 16/05/2019
Location: Marlow, United Kingdom
Structure: permanent, full time Up to 40 hours
Package: GBP £21000
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