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Call Handler job, Wirral
Here's more info about this full time permanent role in Wirral listed by HR GO Recruitment ending on 28th March 2019
Call Handler
Location: Wirral, UK
Type of Employment:permanent, full time ~37 hours
Salary Amount: GBP £16380
Description: Uploaded by HR GO Recruitment -
Our client is looking to recruit experienced Call Handlers to work within a busy call centre environment. These are full time positions working 38.4 hours per week, 4 on 4 off rota made up of days and nights.
Duties will include:
- Taking inbound emergency repair calls
- Monitioring Alarms
- Updating internal database and systems
- Assisting customers in the first instance with finding fault and resolution
- Organising contractors and engineers to resolve issues
- Follow up on all jobs to ensure customer satisfaction
- Working to set KPI's
You will have gained previous customer service/call centre experience. Must be computer literate with the ability to learn and use different software packages. Must have an understanding and empathetic tone with customers whilst working to set KPI's and timeframes. To apply please call Laura on or forward your current CV to
Posted on: 14/02/2019
Listed to: 28/03/2019
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