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Lancing-based Administrator role

Posted by Equiniti


Description: Added by Equiniti - Role Summary

This role is to provide administration services in the various operational teams within EFSL - EFSL Operations, Postal Sharedealing, Corporate Sponsored Nominee processing - in order to deliver a quality service to customers in line with agreed service standards. The teams are responsible for regulated product processing activities for both onshore processing & supporting the offshore team (where applicable). Performance will be measured against agreed business & personal objectives & against the business Values and Behaviours.

Department Information

Teams provide back-office processing allowing customers buy, sell and hold investments.

Core Duties/Responsibilities
  • Customer satisfaction
  • Meeting targets for accuracy, quality and volume and agreed service levels
  • Satisfactory resolution of queries (self)
  • Achievement of agreed business objectives/service standards
  • Contribution to team service levels
  • Willingness to contribute to wider department objectives
  • When required provide project support ensuring own deliverables are on time and to specification
  • Ensure compliance with EFSL policies, processes, procedures and guidelines
  • Specifically ensure compliance at all times with all relevant regulatory and statutory requirements with particular attention to CASS requirements relevant to the role
  • Always to undertake the duties of this role in accordance with the requirements of the company’s Regulators, including FCA’s Principles for Business
Skills, Capabilities and Attributes
  • Self-organisation
  • Self-motivation
  • Ability to learn new tasks with minimal supervision
  • Ability to plan tasks and keep to timescales
  • Ability to identify system/process improvements
  • Good communication skills (both written and oral)

Date added: 18/01/2019

Applications Until: 01/03/2019

Location: Lancing, Great Britain

Structure: permanent, full time Up to 40 hours per week

Package: GBP £negotiable

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